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Service is the heart of customer value. John Deere provides the quality product, and Metrac provides the service second to none. Over 100 employees are dedicated to keeping the customer up and running. Metrac customer support is “24/7” with 6 fully equipped parts and service locations and a field service fleet utilizing almost 100 vehicles. Contact us today!
Certified Technical Support
Metrac has dedicated training centers and a full time training facilitator to provide continuous improvement programs for all service personnel. Every technician becomes certified through hands on and classroom training by completing numerous courses offered through John Deere University. Metrac provides the specialized tooling and computer diagnostic equipment so the technician can get their job completed quickly and correctly.
Customer Service Advisors (CSA’s)
Service goes beyond technical help when a machine is down, Metrac customer service stays in close touch with equipment through its useful life to minimize downtime. A team of dedicated CSA’s are committed to monitoring fleets, providing wear parts at the optimal time and customizing the best uptime strategy. Talk to your local CSA today!
Metrac MasterCare
Proper equipment maintenance is critical to minimize customer downtime and maximize equipment return, and Metrac offers dedicated maintenance service. Metrac MasterCare custom tailors maintenance coverage in the field to meet every need. It is managed through service personnel dedicated only to maintenance care. MasterCare can include GPS tracking of equipment, uptime assistance policies and/or extended warranty coverage. | |
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Metrac Master Diagnostic Service
Our trucks are loaded with all the newest technology available and are operated by highly trained, skilled technicians who are extremely proficient with all the tools provided to them. These technicians thrive on quick response, quick diagnosis, and, when possible, quick repair. |
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• Customer Direct Service - For a flat rate, customers can utilize this service for whatever problems they are experiencing with their machine. They can elect to perform the repair themselves or have a repair quote prepared by Metrac.
• Intermittent problems - For quick analysis at a flat rate without sending the "Big Truck."
• Second Opinion - Metrac’s Master Diagnostic Service can provide customers with reassurance that the diagnosis made by any technician working on a machine is correct or if a diagnostic error has occurred.
• Machine Demonstrations - Metrac Master Diagnostic Service can be mobilized for a new machine customer or prospect to make sure the equipment is performing and set up to the customer’s needs.
• New or Older Machines - Metrac Master Diagnostic Service trucks carry all tooling necessary for any year and model.
• SERVICE AVAILABLE ON ALL MACHINES METRAC SELLS & SERVICES |
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